Privacy Policy

Introduction

Los Caballeros Mobile & Recovery (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and use our services. By accessing our website, you agree to the terms outlined in this policy.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, and payment details.

  • Vehicle Information: Year, Make, model, and location for service requests.

  • Usage Data: IP address, browser type, and interactions with our website.

How We Use Your Information

We use collected information to:

  • Provide roadside assistance services.

  • Process payments and transactions securely.

  • Improve our website and customer service.

  • Send service updates, promotions, and important notifications.

Information Sharing

We do not sell or rent your personal information. However, we may share your information with:

  • Service providers assisting in operations (e.g., payment processors).

  • Legal authorities when required by law.

  • Business partners for service fulfillment with your consent.

Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. However, no online platform is 100% secure.

Mobile Information Sharing

At Los Caballeros Mobile and Recovery, we prioritize your privacy and data security.

  • No Third-Party Marketing: We do not share, sell, or distribute your mobile information to third parties for marketing purposes.

  • Strict Data Protection: All mobile data collected is securely stored and used exclusively for essential service-related communication.

  • Limited Access: Only authorized personnel have access to your mobile information to ensure confidentiality and security.

Data Transfer Commitment

We are committed to maintaining the integrity of your personal data and ensuring its responsible handling.

  • No Unauthorized Transfers: Your personal data will never be transferred to external organizations without your explicit consent.

  • Legal Compliance: We may only share data when legally required, such as in compliance with court orders or regulatory obligations.

  • Secure Processing: All data transfers, when necessary, are conducted with encrypted protocols to safeguard your information.

Opt-Out Instructions

We provide you with the flexibility to control your communication preferences easily.

  • SMS Opt-Out: To stop receiving text messages, simply reply ‘STOP’ to any message from us, and your request will be processed immediately.

  • Email & Other Communications: To opt out of promotional emails or other notifications, contact us at [email protected], and we will update your preferences accordingly.

  • Reactivation Option: If you choose to opt-out but later wish to receive updates, you can re-subscribe by contacting our customer support team.

Your Rights and Choices

You may request to access, update, or delete your personal information by contacting us at [email protected]. You can also opt out of promotional communications at any time.

Cookies and Tracking Technologies

We may use cookies to enhance your experience, analyze site traffic, and personalize content. You can control cookie settings through your browser.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, so we encourage you to review their policies.

Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: 

Phone Number: (771) 777-5155

Office Location: 20 F ST NW SUITE 700 Washington, DC 20001