Terms and Conditions

Introduction

Welcome to the website of Los Caballeros Mobile and Recovery  (“Company,” “we,” “us,” or “our”). By accessing or using our website, you agree to comply with and be bound by the following terms and conditions (“Terms”). These Terms govern your access to and use of our website and services. If you disagree with these Terms, please do not use our website.

Use of Our Website

  1. Eligibility: By using our website, you affirm that you are at least 18 years old or have the consent of a parent or guardian. Minors must be supervised by an adult when accessing the website.
  2. Permitted Use: The website is intended solely for informational purposes and to facilitate service requests for roadside assistance. Any unauthorized use of the website is strictly prohibited.
  3. Prohibited Activities: You agree not to:
    • Engage in any activity that disrupts or interferes with the functionality or security of the website.
    • Use the website for fraudulent purposes or misrepresent information when making service inquiries or requests.
    • Copy, reproduce, distribute, or exploit any content on the website without prior written consent.
    • Introduce malicious software such as viruses, trojans, or worms.

Service Terms

  1. Scope of Services: Los Caballeros Mobile and Recovery provides a range of roadside assistance services, including but not limited to vehicle reentry, tire changes, jump-starts, and fuel delivery. Detailed terms for each service are available upon request or at the time of service.
  2. Service Availability: Services are subject to availability and may vary depending on location, time of request, and other circumstances beyond our control.
  3. Service Requests: Submitting a service request through the website does not guarantee service. Requests are subject to review and confirmation by our team. Once confirmed, a service provider will be dispatched to your location.
  4. Limitations: While we strive to respond promptly, response times may vary based on factors such as traffic, weather, and service demand. We are not responsible for delays caused by circumstances beyond our control.

Pricing and Payment

  1. Pricing: Service prices will be communicated at the time of request confirmation. Pricing may vary based on factors such as service type, location, and time of day.
  2. Payment Methods: We accept payments via cash, credit/debit cards, checks, and electronic transfers. Payments are due before service completion unless otherwise agreed in advance.
  3. Refund Policy: Refunds are considered on a case-by-case basis. Refunds may be issued for cancellations made before service dispatch. Once service has commenced, cancellations and refunds are subject to fees.

Intellectual Property

  1. Ownership: All content on this website, including but not limited to text, graphics, logos, and images, is the intellectual property of Los Caballeros Mobile and Recovery and is protected by copyright and trademark laws.
  2. Use of Content: You may view, download, and print content from the website for personal, non-commercial use only. Any other use requires prior written consent.
  3. Third-Party Content: The website may include links to third-party websites. We are not responsible for third-party sites’ content, policies, or practices.

Limitation of Liability

  1. Disclaimer: While we strive to provide accurate and up-to-date information, we make no warranties or representations regarding the completeness, accuracy, or reliability of website content.
  2. Limitation of Liability: Los Caballeros Mobile and Recovery shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or services. This includes damages caused by technical errors, service interruptions, or unauthorized access.

Privacy and Data Protection

  1. Privacy Policy: Your use of our website is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.
  2. Data Security: We take reasonable measures to secure your information, but we cannot guarantee complete security due to the inherent risks of online communication.
  3. User Responsibility: You are responsible for maintaining the confidentiality of any login credentials and ensuring the accuracy of the information provided.

SMS Messaging

  1. Types of Messages: Our SMS notifications are strictly informational, keeping you updated on service request invoices, receipts, and inspection reports.

  2. Frequency of Messages: You will receive a message for each service request to confirm details and provide necessary follow-ups.

  3. Important Notice: Standard message and data rates may apply based on your mobile carrier’s plan.

  4. Instructions to Stop Messages: If you wish to stop receiving SMS notifications, text ‘STOP’ at any time, and you will be immediately unsubscribed from further messaging.

  5. Instructions for Assistance: For additional support or inquiries, text ‘HELP’ or reach out to our customer support team for assistance.

Modifications to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting. It is your responsibility to review these Terms periodically. Continued use of the website after changes constitutes acceptance of the revised Terms.

Governing Law and Dispute Resolution

  1. Governing Law: These Terms are governed by and construed under the laws of Washington, DC, without regard to conflict of law principles.
  2. Dispute Resolution: Any disputes arising from these Terms or your use of the website shall be resolved through arbitration or in the courts of Washington, DC as agreed upon by both parties.

Contact Information

If you have any questions, concerns, or feedback regarding these Terms, please contact us:

Phone: (771) 777-5155

Mailing Address: 20 F ST NW Suite 700 Washington, DC 20001